This evaluation primarily focuses on the aspect of professionalism rather than the actual quality of work. Octavio gave us assurances that he would manage all aspects but unfortunately fell short... read more of meeting our expectations. During our initial agreement discussion, we agreed to commence the work on Monday. However, I had to actively pursue Octavio to obtain the agreement, and when received, the indicated start date was Tuesday. Furthermore, he initially claimed he would handle everything but later cited various reasons for not being able to do so. Despite relying on the insurance adjustor's endorsement of their services and the implication that choosing another contractor would void Mercury coverage, I proceeded with the arrangement.

Contrary to our agreement for a Tuesday start, none of Octavio's staff arrived as promised by 7 am. Upon reaching out after noticing the absence past 8 am, Octavio explained they were delayed at another job and assured me they would begin between 7 am and 8 am the next day. However, only one person arrived at 8:30 am, citing unforeseen circumstances and being unprepared to address only drywall concerns. Additionally, he mentioned that someone else couldn't make it, contributing to the unprepared arrival.

When discussing this with Octavio, he gaslighted me, accusing me of micromanaging. He justified working from top to bottom, starting with the drywall and then the floor. Our first floor is 1200 sq ft with three rooms, and he could have his team work on the other rooms first without affecting the water-damaged area. Given that we've already arranged with ServPro and relocated our belongings, the delay is highly inconvenient, especially since we have small children.

Both my husband and I work full time and not remotely, making time precious, and careful planning essential. While I didn't interact with anyone else in the company, I can assert that Octavio is highly unprofessional and lacks respect for his clients' time. It's inappropriate to label clients as micromanagers when clear communication about the project timeline is crucial for them to make necessary arrangements.